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This is the third article in a series that aims to help organisations build and maintain their information security incident management and response capability.

Before getting “into the weeds” of an incident handling process, it is useful to have a bird’s eye view of what it looks like. In this article I will provide you with an overview of the process and a brief description of each of the process steps. While incident handling is widely perceived to be a technical process, only some of its steps require technical knowledge. In reality, a lot of incidents do not require any technical knowledge to handle them. For example, incidents that relate to policy violations, physical security breaches, loss of computing devices, etc. Read More

This is the second article in a series that aim to help organisations build and maintain their information security incident management and response capability.

In the previous article I introduced the issue of the general deficiency of effective incident management and response processes in many organisations. But what is a security incident? The short answer is: it depends! It is up to each organisation to define what kinds of events it determines to be a security incident.

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This is the first in a series of articles that aim to help organisations build and maintain their information security incident management and response capability.

With the exception of a few organisations, it seems that the effort put into establishing an information security incident management and response capability is limited to developing a documented process. Most do the bare minimum required to tick the “has an incident response process” box, with little to no regard about how effective the process is. That’s why very few organisations actually detect information security (or cyber security if you prefer) incidents in a timely manner, and fewer still are able to handle and resolve them in an efficient and effect way to minimise the impact.
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